Shipping Policy – Texora.store
Effective Date: [1-JAN-2024]
At Texora.store, we aim to deliver your custom clothing safely and on time. This Shipping Policy explains how we process, ship, and deliver orders.
1. Order Processing Time
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Processing begins after payment and after client approval of the custom design.
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Processing time for custom products typically takes 3–7 business days, depending on order complexity.
2. Shipping Time
Shipping time varies based on destination:
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USA Orders: 5–12 business days
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International Orders: 10–20 business days
Delays may occur due to customs, weather, or courier issues.
3. Shipping Costs
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Shipping charges are calculated at checkout based on your location and package weight.
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Any customs, duties, or import fees (for international deliveries) are the customer’s responsibility.
4. Tracking Information
Once your order is shipped, you will receive an email with:
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Tracking number
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Courier name
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Estimated delivery time
5. Incorrect Shipping Information
We are not responsible for:
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Wrong addresses entered by the customer
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Lost packages due to incorrect delivery details
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Reshipping fees for orders returned due to incorrect address
If an address change is needed, contact us within 12 hours of placing the order.
6. Delayed or Lost Packages
Although rare, if your package is delayed or lost:
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We will help you contact the courier.
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Once the courier confirms a package is lost, we will send a replacement free of charge.
Refunds for lost packages depend on courier confirmation.
7. Damaged Items
If your order arrives damaged:
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Contact us within 48 hours with photos of the damage.
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We will arrange replacement or compensation based on evaluation.
8. Order Delivery Issues
We are not responsible for delays caused by:
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Natural disasters
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Customs inspections
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Carrier operational issues
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High-volume seasons
9. Contact Us
For shipping-related questions, contact:
📧 info@texora.store
📞 +1 207 619 3654