Refund & Return Policy – Texora.store

Last Updated: [1-JAN-2024]

At Texora.store, we specialize in custom-made products crafted according to your specific requirements. Because each order is personalized, our refund and return policy is designed to ensure clarity and fairness for both the customer and our production team.

If you have any questions, feel free to contact us at:
📧 info@texora.store
📞 +1 207 619 3654

1. Order Approval & Production

• All customized products require client approval before production begins.

• Once you approve the final design/specifications, we start the production process.

• We take 100% upfront payment for all custom orders.

2. Cancellation Policy

● Cancellation within 12 hours – 100% Refund

If you cancel your order within 12 hours of placing it, you are eligible for a 100% full refund.

● Cancellation after 12 hours but before approval – 30% Refund

If you cancel after 12 hours but before approving the order, you will receive a 30% refund of the total paid amount.

● Cancellation after Approval or During Production – No Refund

If you cancel the order after approving the design or after production has started, no refund will be issued.

3. Return Policy

Since all products are custom-made, we do not accept returns unless the mistake is from our side.

100% Return Accepted ONLY If:

• We deliver a wrong product, OR

• The product is not as described/approved by the client.

In such cases, we will arrange a return or replacement at no extra cost.

4. Non-Returnable & Non-Refundable Conditions

We do not accept returns or provide refunds for:

• Custom products that match the approved design.

• Orders canceled after approval or once production has started.

• Products damaged due to customer use or mishandling.

5. Contact Us

For refund, return, or order inquiries, contact our support team:
📧 info@texora.store
📞 +1 207 619 3654